Accounts will be issued weekly and are to be paid STRICTLY **within seven (7) days of receiving your invoice.
Thrive Group reserves the right to suspend care due to unpaid child care accounts for all services supported by NCN, including Family Day Care or In-Home Care, (if used by that specific enrolling parent/guardian), until all accounts have been paid. Please be aware that if an account is not paid by the due date, then that account may be lodged with a mercantile agent for debt recovery. The parent/guardian will bear all collection costs to cover the agent’s commission as well as all legal costs and disbursements incurred in the recovery of the debt. The enrolling parent/guardian is responsible for the payment of the account. Account details will not be released to anyone other than the enrolling parent with the exception of overdue account debt collection.
Thrive Group Centres provide sessions that are booked as either ‘Permanent’ or ‘Casual’. A Permanent Booking ensures there is always space for your child/ren at the relevant child care service, and you do not need to confirm your booking, whereas a Casual Booking is bookings that are often spontaneous and a ‘once off’ event. If your child is absent from care, and will not be attending their Permanent Booking, you will be charged the normal fee, as an absence. Child Care subsidies are payable for 42 absences per year per child across all child care services.
Seven (7) days’ notice is required to cancel a Permanent Booking or an absence will be charged. All families who hold a Permanent Booking will be charged the Permanent Booking rate.
If you require any additional ‘one off’ session outside of your Permanent Booking, this will be charged at the Casual Rate.
A child will not be allowed to leave the Centre with an unauthorised person. If families are late collecting children from any of the programs, there will be a late fee charge. From 1st July 2016, the Late Fee will be $15 (for every 15 minutes you are late). Extenuating circumstances will be taken into consideration and you should be communicating with the Centre if you are running late.